Credit and Collections Specialist
$46,987–$61,984 year
On-site · Pasadena, California, United States
Job Summary
Reconcile assigned customer accounts, collect outstanding balances, and communicate with customers to request information and facilitate collections. Provide status reports on reconciliation and collections, and assist/backup the Cash Application Specialist with daily deposits (including ACH and credit card processing) and month-end reporting. Resolve invoicing disputes, respond to customer questions, and collaborate with analysts to address issues. Requires attention to detail, analytical thinking, and strong communication; emphasizes proactive problem-solving and teamwork in a fast-paced environment.
Required Qualifications
- High School Diploma or Equivalent required
- Must have detailed knowledge of invoicing and various billing adjustments
- Experience in MS Excel and Word; proficient in typing and 10-key by touch
- Ability to research customer claims and disputes, resolve issues, and communicate effectively
- BA/BS degree in accounting/business/finance/computer science/systems or related field highly recommended
- Experience in Accounts Receivable and Customer Service software packages preferred
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