Credit Analyst I

Manage an assigned portfolio of medium- to high-complexity customer accounts to ensure compliance with payment terms and credit limits by utilizing ERP systems and the Order Release Portal. Perform credit risk assessments for new and existing customers, recommending appropriate credit limits, payment terms, and risk classifications while supporting annual collection targets. Monitor unapplied payments, analyze financial statements, and recommend credit limit adjustments. Review and manage the Credit Hold process, release orders based on credit analysis, and negotiate payment plans to resolve billing and payment-related issues. Investigate credit notes, debit notes, and billing discrepancies, coordinating with internal teams to ensure accurate account balances. Prepare account statements, reports, and customer analyses while maintaining service level expectations. Identify uncollectible accounts and recommend escalation to third-party collections or Legal. Support the onboarding of new employees and participate in Practical Process Improvement initiatives.