Creator Success Representative
RemoteSouth Africa
Job Summary
Own a pooled book of 500+ creators with full accountability for gross revenue retention by building, maintaining, and iterating playbooks that drive retention and surface expansion opportunities. Monitor creator health signals including engagement drops and earnings decline to run targeted interventions before churn materializes. Execute a weekly cadence covering risk alerts, contraction monitoring, and playbook execution reviews while designing automated lifecycle touchpoints through CS platform workflows. Provide reactive support for pooled segment risks and partner with Product, Support, and Growth to close feedback loops. Track cohort-level metrics on retention, contraction, and engagement. Report to Thea within the Creator Success team at Fanvue, a Series A monetization platform with triple-digit growth.
Required Qualifications
- Experienced in Customer Success, Account Management, or CS Operations, ideally in a tech-touch or SMB/scale segment
- Hands-on experience with a CS platform (health scoring, playbook automation, lifecycle workflows)
- Comfortable building playbooks, automations, and health scores from scratch, not just running someone else's
- Data-literate: you can pull insights from dashboards, spot trends in cohort data, and translate them into actions
- Strong written communicator who can craft clear, concise creator-facing messaging at scale
- Comfortable managing a large book through systems and signals rather than personal relationships
- Self-directed and structured, you set your own cadence and hold yourself accountable
Desired Qualifications
- Familiar with the creator economy, subscription platforms, or marketplace models (a plus, not a must)
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