Creative Repair Specialist
On-site · Bellevue, Washington, United States
Job Summary
In the Field Daily: complete 4 or more creative repairs on-site each day and perform on-location work with strong customer service. Help solve repairs across varied settings (apartments, hotels, moving sites, construction sites), using color-matching and artistic skills to deliver unique solutions. Follow the one-of-a-kind 5-step repair process, master each instrument and tool in your personalized kit, and utilize a company-provided vehicle and tools. Maintain clear progress updates in the CRM/Dispatch tool and collaborate with the Support Team for issues. The role emphasizes hands-on, creative workmanship with ongoing repair training and mentorship within a small, locally-run business that values teamwork, problem-solving, and customer satisfaction.
Required Qualifications
- Hands-on experience doing manual work (construction, manufacturing, painting, sculpting)
- Color matching ability and ability to distinguish and replicate colors
- Background in facilities maintenance is helpful but not required
- Ability to perform repairs on-site in diverse settings (apartments, hotels, moving sites, construction sites)
- Customer service and communication skills for on-location work
- Proficiency with CRM/Dispatch tools and documenting progress
- Willingness to learn and apply a proprietary 5-step repair process
- Ability to carry and use tools and products in a small truck/vehicle
- Strong problem-solving and adaptability to unique repair challenges
- Interest in developing skills in a brand-new emerging trade
- Ability to work within a team and participate in ongoing training
- Punctuality and reliability for on-site appointments
- Safety awareness and following company repair procedures
- Artistic talents and color/color-pattern awareness for repairs
- Customer-facing skills to interact with tenants and staff
- Mentorship and career development mindset
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