Creative & Design Operations Lead (Hybrid)
$80,000–$114,000 year
Hybrid · Chicago, Illinois, United States
Job Summary
Creative & Design Operations Lead role focusing on bridging Creative Ops and DesignOps, owning systems, tools, and processes to keep creative production and product/UX design moving. You’ll partner with the Head of Studios to set priorities, surface risks, and drive the operational roadmap, acting as the connective tissue between Studios and the broader business, managing vendor relationships, and building a well-maintained tool stack and dashboards. Responsibilities include owning end-to-end traffic management, SOPs, workflows, escalation paths, Asana/Jira administration, vendor management, and driving continuous improvement with a design-thinking approach. The role requires 8+ years in creative/design operations, deep proficiency with Asana/Jira, knowledge of UX/product design workflows, experience with agile/scrum, and a proclivity for leveraging AI/automation to optimize workflows. The position is hybrid with in-office Tue-Thu and remote flexibility on Mon/Fri, and offers a compensation range of $80,000 - $114,000 plus benefits and potential bonuses.
Required Qualifications
- 8+ years of experience in creative and/or design operations, ideally within a tech, fintech or agency environment
- Deep proficiency with Asana and Jira, with a track record of building workflows that teams actually use
- Proven experience operating across both Creative Ops and DesignOps functions, with an understanding of where they overlap and where they diverge
- Deep understanding of both UX/product design and creative workflows (discovery, prototyping, testing, agile sprints) and traditional creative production cycles
- Agile or scrum certification is a plus, with experience in applying velocity-based thinking to creative and design output
- Demonstrated experience using AI and automation to improve operational workflows
- Strong communication skills with the ability to adapt your approach for different audiences and situations
- A collaborative, human-centered approach to problem-solving
- Experience managing vendor relationships and external agencies
- Familiarity with creative and design tools including Figma, Adobe Creative Suite and review/approval platforms e.g. PageProof
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