Crane Product Service Manager
On-site · Fort Worth, Texas, United States
Job Summary
Directs and supervises a crew of mechanics to efficiently manage the repair and maintenance of equipment within their responsibility. Determines flat rate pricing and prepares quotes for customers. Opens work orders, assigns the appropriate technician to perform the repairs, and provides the flat rate hours quoted. Determines which repairs are warrant-able vs. customer billing. Monitors progress of repairs and keeps the customer informed of progress. Reviews completed work order, writes and invoices description of work performed. Monitors work in process daily and keep the labor to a maximum of 50 hours per technician. Tracks and schedules factory campaigns and ensures set deadlines are met. Maintains the parts return from technicians to established percentage goals. Completes all paperwork related to the department on time. Actively oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures. Actively promotes positive interdepartmental relations. Actively supports and administers company policies and procedures. Manages employee performance appraisals promptly. Performs other job-related duties as assigned. Ensures consistent and reliable on-site attendance.
Required Qualifications
- High School Education or Equivalent
- Five (5) years of experience as a service technician
- Two (2) years of experience in a lead or managerial role
- Exceptional Interpersonal skills and excellent communication skills
- Adept at organizing, planning, and task completion to manage a high-volume department
- Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
- Applied experience in management concepts and practices or the willingness to obtain training in leadership concepts and practices, plus use the knowledge effectively and appropriately
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