CPS Contact Center Specialist

CPS Contact Center Specialist at ING in Manila, Philippines responsible for responding to chats through the virtual agent capability, providing HR-related support resolutions, triaging transactions to Tier 2, escalating complex inquiries, coordinating with local people services to enhance employee experience, updating the knowledge base in real time, participating in calls and stand-ups to strengthen service knowledge, contributing to client relationships, and raising risk concerns or near-misses in a timely manner to support a sustainable, customer-focused bank operation.