CPQ Support and Configuration Specialist
On-siteBudapest, Budapest, Hungary
Job Summary
Provide first-level support for CPQ-related questions and issues, ensuring timely and professional assistance to internal users. Manage and resolve support tickets while maintaining high service quality, analyze reported issues, and coordinate escalations when further investigation is required. Maintain and configure products, pricing structures, and configuration rules within the CPQ system. Support the creation and maintenance of product models, configuration logic, and system data to ensure consistency. Contribute to system enhancements and continuous improvement initiatives in collaboration with Product Owners and development teams. Support testing activities by executing test cases, validating system functionality, and documenting results and defects. Help ensure the quality and stability of new releases through structured testing and verification processes.
Required Qualifications
- 1-3 years of experience with CPQ systems, business applications, or application support
- Basic understanding of product configuration, pricing structures, and business processes
- Experience with ticketing systems and user support activities
- Strong analytical and problem-solving skills with the ability to investigate and resolve issues
- Service-oriented mindset with excellent communication and collaboration skills
- Ability to work effectively with cross-functional and international teams
- Fluent English language skills, both written and spoken
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