CPJ St. Lucia - Commercial and Operations Director
On-siteCastries, Castries, Saint Lucia
Job Summary
Assume full P&L accountability for the distribution business, including revenue, gross margin, trade spend, operating expenditure, contribution/EBITDA and working capital performance. Develop and execute integrated commercial and operational strategies aligned with corporate objectives while providing strategic leadership to Sales, Marketing, Customer Service, and Operations managers. Drive profitable revenue growth, market expansion, and improved performance across all distribution channels by overseeing route-to-market strategies, key account performance, and brand development. Ensure alignment between sales commitments, inventory availability, warehouse capacity, fleet readiness and delivery performance to drive improvements in On-Time In-Full delivery, order fulfilment, inventory accuracy, shrinkage, warehouse productivity, vehicle uptime and cost-to serve. Build and maintain strategic relationships with principals, suppliers, major customers and other key stakeholders. Partner with Finance and Procurement to strengthen forecasting, margin management, inventory productivity, customer profitability and working capital discipline. Establish integrated performance dashboards and lead structured monthly business reviews. Develop a high-performance leadership culture grounded in accountability, collaboration, customer focus, ethical conduct and continuous improvement. Lead major transformation, systems optimization and organizational change initiatives.
Required Qualifications
- A bachelor's degree in Business Administration, Management, Finance, Marketing, Sales, Supply Chain, Operations Management or a related discipline
- At least ten (10) years of progressive senior leadership experience within FMCG, food and beverage distribution, wholesale, retail distribution, commercial operations, sales, supply chain or a related sector
- At least five years of experience with P&L accountability, budget ownership and leadership of managers or functional heads
- Demonstrated success leading cross-functional teams across commercial, sales, marketing, customer experience, logistics and operations
- Strong knowledge of route-to-market management, key accounts, pricing, trade spend, brand and principal management, warehousing, fleet, inventory and cost-to-serve
- Proven experience negotiating with major customers, suppliers and principals
- Proficiency in Microsoft Office and business systems, including ERP, CRM, WMS, reporting and analytics platforms
- Legal entitlement to work in Saint Lucia
Desired Qualifications
- An MBA or relevant postgraduate qualification would be a strong asset
- Experience within Caribbean distribution, FMCG, beverages, frozen or chilled products, HORECA, modern trade or multi-channel distribution would be an asset
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