Court Filing Manager
$100,000–$130,000 year
RemoteCalifornia, United States
Job Summary
Own the day-to-day performance, quality, and output of the Court Filing team across multiple California courts, managing workload distribution to ensure rush and VIP filings meet SLAs. Coach team members through regular feedback and performance evaluations, while conducting audits of case files and eFiling submissions to catch errors before they reach the client or court. Serve as the escalation buffer for leadership, resolving complex filing issues and implementing fixes based on root cause analysis and rejection trend data. Lead hiring, onboarding, and ramp planning for the team, maintaining fluency across eFiling platforms like Tyler Odyssey and LegalConnect. Partner with Account Executives and internal stakeholders on escalations and process improvements, translating data into clear updates for Litigation Support leadership.
Required Qualifications
- 5+ years of experience in California court filing or eFiling operations, with deep, county-level knowledge of Superior Court requirements
- 5+ years in a management or leadership role, ideally overseeing a filing, legal operations, or litigation support team
- Proven track record of managing a high-volume, multi-jurisdiction caseload with consistent quality, accuracy, and SLA performance
- Hands-on experience with eFiling platforms such as Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, or InfoTrack
- Experience building and maintaining SOPs, playbooks, and training materials that keep a team operating accurately at scale
- Strong coaching and people-management skills, with experience giving direct feedback and leading difficult performance conversations
- Emotional intelligence & people-first leadership style: You read people accurately, adapt your style to the individual, and stay composed under pressure from clients, courts, and deadliness
- Excellent cross-functional communication skills and are comfortable serving as a liaison between operations, sales, billing, and leadership
- Track record of process improvement — turning audit findings, rejection trends, and incident reports into fixes that prevent recurrence
Desired Qualifications
- Experience with case management, CRM, or operational reporting software
- Experience providing training, webinars, or educational content to teams
- Knowledge of court filing requirements outside California
- Prior experience in a startup or high-growth environment
- Experience partnering with product or engineering teams to improve internal tools or client-facing portals
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