[쿠팡] 고객 서비스 전문가 (쿠니)

Manage all customer consultation tasks at Coupang's headquarters, resolving inquiries and escalating complex issues to relevant departments. Collaborate with internal teams to drive customer experience improvements and analyze feedback for process enhancements. Work within the Customer Service Expert (Counie) team, where you will undergo structured training to develop professional CS skills before managing diverse customer requests and sensitive complaints. Shift schedules vary by team assignment, including weekday, afternoon, and overnight shifts, with specific pay differentials for after-hours and night work. The role requires full-time presence at the Zamil office with hybrid remote work options, contingent on having a dedicated workspace. Candidates must possess strong communication abilities and a customer-centric mindset, with no prior experience required as comprehensive training is provided.