[Coupang Eats] Program Management Specialist [L4] (SAM Strategy)
On-siteSeoul, Seoul, South Korea
Job Summary
Define and monitor key performance indicators for merchant operations, driving data-backed strategy execution to support business growth. Extract, analyze, and report on market and merchant data using SQL to identify performance improvement opportunities. Design and optimize operational processes to enhance customer and merchant experiences, while conducting promotional and policy performance analysis. Lead cross-functional collaboration to implement strategic initiatives and process improvements. This role supports Coupang Eats' mission to deliver superior food delivery experiences through continuous innovation and data-driven decision-making.
Required Qualifications
- 3 years of experience in consulting, strategic planning, or data-driven work
- SQL proficiency (mandatory)
- Ability to clearly define problem statements and derive data-based solutions
- Experience leading and executing projects to deliver results
- Experience designing KPIs and analyzing performance
- Ability to collaborate and communicate smoothly with cross-functional departments
Desired Qualifications
- Experience in commerce, O2O, or platform businesses
- Experience in promotion/marketing performance analysis and experimentation (e.g., A/B testing)
- Experience using BI tools such as Tableau or Power BI
- Experience in data-driven operational process improvement or automation
- Additional data analysis skills in Python
- Experience in planning and launching new services or projects
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.