Coupa/NetSuite BSA
RemoteUnited States
United StatesRemoteContract
Contract
Job Summary
Manage and resolve day-to-day support tickets for NetSuite and Coupa, troubleshooting integration failures and transactional sync errors between the two systems. Investigate root causes for workflow issues in Procure-to-Pay, Accounts Payable, and vendor onboarding processes, coordinating resolutions with internal teams and external vendors. Perform minor configuration changes, workflow updates, and reporting improvements while partnering with Finance, Procurement, and IT stakeholders to optimize operational efficiency. This role focuses on hyper-care support following a recent go-live, transitioning to system enhancements once stabilized.
Required Qualifications
- Deep Coupa Expertise
- Strong hands-on experience with Coupa
- P2P experience
- AP experience
- Procurement experience
- NetSuite Integration Knowledge
- Sufficient NetSuite proficiency
- SuiteScript proficiency
- Troubleshooting Specialist
- Proven experience fixing broken integrations between Coupa and an ERP
- 100% Remote work capability
- Strong track record of high-performance remote work
- Full availability during East Coast business hours
- 4–7+ years in a Business Systems Analyst role
- 4–7+ years in an ERP Analyst role
- 4–7+ years in a Finance Systems Support role
- Hands-on experience supporting NetSuite ERP
- Hands-on experience supporting Coupa environments
- Strong troubleshooting skills surrounding integrations
- Strong troubleshooting skills surrounding workflows
- Strong troubleshooting skills surrounding transactional issues
- Experience supporting ticket queues
- Experience supporting end-users in a production environment
- Solid understanding of Procure-to-Pay (P2P)
- Solid understanding of Accounts Payable
- Solid understanding of procurement
- Solid understanding of finance operations
- Strong cross-functional communication
- Documentation skills
- Ability to work with both technical and non-technical stakeholders
- Comfortable handling fast-moving support tickets
- Comfortable handling issue triage
- Proactive about identifying root causes
- Proactive about identifying recurring issues
- Proactive about identifying process fixes
- Capable of balancing daily support work
- Capable of balancing ongoing enhancement work
- Capable of balancing project initiatives
Desired Qualifications
- Full-Lifecycle Implementation
- Experience taking Coupa from ground zero to Go-Live
- Experience taking NetSuite from ground zero to Go-Live
- Experience in a newly post-go-live environment
- Functional Finance Knowledge
- Strong understanding of AP processing
- Strong understanding of vendor onboarding
- Strong understanding of procurement workflows
- Experience partnering with Finance/AP teams
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