Counter Sales
On-site · Houston, Texas, United States
Job Summary
Counter Sales Associate role at White Cap handling walk-in, phone, and will-call customers. Demonstrates exceptional customer service, processes orders, quotes prices, enters orders into the ERP system, pulls orders as required, and provides product features, benefits, and warranty information. Performs upselling by identifying related products and promotions, and resolves customer questions and issues in a fast-paced construction-materials environment. Requires knowledge of products/applications, strong communication, multitasking ability, and a team-oriented, customer-focused approach; bilingual (Spanish/English) preferred.
Required Qualifications
- Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment
- Experience with sales order systems or ERP platforms (Oracle or similar)
- Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities
- Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications
- Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution
- Strong communication skills, with the ability to build relationships and resolve customer concerns effectively
- Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred
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