Counter Sales

Greeting, assisting and service all customers to provide an exceptional customer experience. Understanding basic product categories to help answer customer questions by recommending the appropriate items to complete customers projects. Build and maintain strong relationships with existing customers, ensuring their needs are met and concerns are addressed promptly. Establish relationships with potential clients and assess their requirements to offer tailored solutions. Have a good knowledge of our product offerings and assist customers with small project estimates. Work to upsell by adding additional lines to each ticket. Process customers’ orders. Process payments and returns. Assist sales team members with larger quotes and estimates as directed. Work with inside sales to contact and increase sales to existing house accounts. Keep the showroom, samples, and literature clean and current. Stock shelves with incoming merchandise for store products, maintain assigned areas. Assist with store cycle counts and inventories. Help keep system information accurate. Communicate effectively with customers and internal team members. Assist with customer challenges, such as credits, returns, exchanges, and service problems. Working knowledge of all products we can supply to customers. Basic understanding of construction methods. May perform other duties as assigned.