Counter Sales
On-siteLas Vegas, Nevada, United States
Job Summary
Process customer transactions and create detailed sales orders and quotes using the company's computer system, tailoring product recommendations and pricing to meet client needs. Interact with clients via phone, email, and in-person consultations to deliver exceptional service, while coordinating truck deliveries and managing inventory through cycle counts, order picking, and shipping/receiving activities. Maintain a clean work environment and communicate effectively with management and warehouse staff to fulfill special order requests. This full-time role runs Monday through Friday with overtime during peak seasons, requiring flexibility and dedication to support the Heritage Family of Companies reputation for quality.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years of relevant work experience
- Prior experience in a customer service or sales role
- Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems and order entry procedures
- Demonstrated ability for clear and courteous communication in person, over the phone, and via email
- Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues
- Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis
- Ability to work in varied conditions, including warehouses and outdoor environments
- Honest, respectful, and courteous demeanor towards all customers and colleagues
- Willingness and ability to work overtime as needed during the peak season
- Capability to pass a pre-employment drug test
- Ability to adapt to changing job requirements and manage multiple tasks effectively in a high-paced environment
- Valid forklift certification
- CPR and First Aid Certification
Desired Qualifications
- Bilingual proficiency in English and Spanish
- Previous experience with irrigation or landscaping products
- Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge
- Comprehensive understanding of landscaping materials, tools, and trends
- Familiar with the inventory processes, including cycle counts and stock replenishment
- Advanced skills in utilizing retail point-of-sale systems and common software applications
- Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments
- Associate Degree in Business Administration or a related field
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