Counter Sales
On-siteMesa, Arizona, United States
Job Summary
Provide exceptional customer service through phone, email, and in-person consultations while accurately processing sales transactions and creating detailed orders using the company system. Deliver expert product recommendations and pricing information tailored to customer needs, and coordinate truck deliveries to ensure optimal logistics. Contribute to inventory management by participating in cycle counts, order picking, staging, and shipping/receiving activities. Maintain a clean work environment and collaborate with warehouse and sales teams to communicate special order requests. This full-time role runs Monday through Friday with overtime during peak seasons. Reports directly to the Branch Manager.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years of relevant work experience
- Prior experience in a customer service or sales role
- Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems and order entry procedures
- Demonstrated ability for clear and courteous communication in person, over the phone, and via email
- Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues
- Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis
- Ability to work in varied conditions, including warehouses and outdoor environments
- Honest, respectful, and courteous demeanor towards all customers and colleagues
- Willingness and ability to work overtime as needed during the peak season
- Capability to pass a pre-employment drug test
- Ability to adapt to changing job requirements and manage multiple tasks effectively in a high-paced environment
Desired Qualifications
- Bilingual proficiency in English and Spanish
- Previous experience with irrigation or landscaping products
- Forklift operation experience
- Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge
- Comprehensive understanding of landscaping materials, tools, and trends
- Familiar with the inventory processes, including cycle counts and stock replenishment
- Advanced skills in utilizing retail point-of-sale systems and common software applications
- Current forklift certification
- Associate Degree in Business Administration or a related field
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