Counter Sales Representative I
$31,200–$37,440 year
On-sitePhoenix, Arizona, United States
Job Summary
Assist walk-in and call-in customers with routine requests by providing pricing, checking item availability, and processing orders. Identify, research, and resolve customer issues while recommending products to enhance the customer experience. Perform front counter operations including picking orders for will call customers and replenishing display items. Manage incoming calls and inquiries, handle complaints with appropriate solutions, and maintain professional store front appearance. Meet company performance standards and goals defined by your manager. This part-time role works daytime hours Monday through Wednesday from 08:30am-5:00pm. Candidates must have a high school diploma or equivalent, one year of customer service experience preferred, and familiarity with computer operations including data entry. Bilingual status is a plus.
Required Qualifications
- High school diploma or equivalent
- 1 year of prior customer service experience
- Excellent communication skills
- Customer-oriented
- Phone skills that convey a pleasant, professional manner
- Ability to work under pressure and manage multiple tasks
- Able to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands
- Strong interpersonal communication skills
- Positive and upbeat attitude
- Basic math skills
- Must have regular, consistent, and predictable attendance
- Must be able to lift and/or move up to 10 pounds
- Must be able to lift and/or move up to 25 pounds
- Must be able to lift and/or move up to 50 pounds
- Must be able to maintain significant activity levels for extended periods of time
- Ability to communicate with supervisors, other employees, and customers
- Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Desired Qualifications
- Familiarity with computer operations, including data entry and switching between multiple screens
- Bilingual
- Experience with in-person customer service
- Must be able to pass certification of training on warehouse equipment where applicable (e.g., fork truck, wave picker, pallet jack, etc.)
- Ability to work well under pressure
- Excellent verbal and written communication skills
- Able to maintain a positive and upbeat attitude
- Can balance multiple tasks while demonstrating good time management
- Do work well as part of a team
- Are highly organized and attentive to detail
- Desire to work collaboratively in a team environment
- Engage in continuous self-training to expand product knowledge
- Back up warehouse duties as needed
- Maintain cleanliness of facilities
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