Counter Sales Representative
$52,000–$66,560 year
On-sitePhoenix, Arizona, United States
Job Summary
Represent Betts Truck Parts & Service by responding to customer inquiries regarding parts availability, pricing, and service needs while suggesting related products to increase sales. Pull parts from stock or coordinate with the warehouse to fulfill orders, restock showrooms, and maintain organized displays. Act as a product and vendor resource to educate customers, navigate vendor websites to source items, and keep sales software current with accurate information. Process orders from the outside sales team, complete transactions including invoices and point-of-sale processing, and record outbound calls. Identify, measure, and bend U-bolts as needed, verify accounts and pricing independently, and communicate inventory discrepancies to the Branch Manager. Maintain a daily average of 25 customer invoices and meet monthly sales goals.
Required Qualifications
- High School Diploma or GED
- Ability to identify parts and provide recommendations to customers, including upselling
- Computer skills to utilize vendor lookup tools, software, and point-of-sale systems
- Team-oriented approach with the ability to collaborate across all areas of the branch to provide excellent customer service
- Ability to perform physical duties necessary for the position, including lifting, carrying, pushing, pulling, reaching, standing, walking, bending, handling, keyboarding, and manual dexterity
Desired Qualifications
- Minimum of 1 year of retail sales experience
- Familiarity with automotive repairs and parts
- Excellent verbal communication and customer service skills
- Ability to make sales and develop rapport with customers
- Ability to adjust terminology based on the customer's knowledge level
- Knowledge of a variety of automotive parts, vendors, and services
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