Counter Sales
On-siteWilmington, North Carolina, United States
Job Summary
Greet and assist walk-in and telephone customers by managing multiple requests simultaneously in a fast-paced environment. Help clients select products through active listening, solution-based recommendations, and basic troubleshooting while entering orders accurately in Eclipse ERP. Research alternate products to meet timelines and budgets, resolve complaints professionally, and communicate proactively regarding order status or delays. Identify sales opportunities by recommending upgrades, add-ons, and promotional items, then relay leads to outside sales staff and notify management of inventory needs. Maintain a clean counter, complete documentation on time, and assist with receiving and shipping tasks as required. Work Monday through Friday with a matching 401(k), profit-sharing, and employee discount program.
Required Qualifications
- High school diploma, GED, or equivalent
- Minimum 1 year in a progressive role
- Product/applications experience
- Basic computer proficiency
- Ability to remain in stationary position, often standing or sitting for prolonged periods
- Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions
Desired Qualifications
- 2 years in a progressive role
- Previous experience in plumbing, irrigation, or a related industry
- Minimum 2 years in similar position
- Wholesale distribution experience
- Customer-facing sales experience
- Strong customer service and communication skills
- Ability to manage time and multitask in a busy environment
- Comfortable with initiating sales and recommending additional products
- Team player with a positive attitude
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