Counter Sales Associate
On-siteHouston, Texas, United States
EXPIREDHouston, Texas, United StatesOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Demonstrate exceptional customer service to walk-in, phone, and will-call customers by processing orders, quoting prices, and entering data into the system. Pull orders as required while communicating product features, benefits, and warranty policies. Provide technical advice, troubleshoot issues, and help resolve customer problems using knowledge of construction and industrial product lines. Identify related products, add-on extensions, and promotions to perform upselling. Manage multiple priorities with high accuracy, including order entry, follow-up, and issue resolution. Bilingual (Spanish/English) preferred.
Required Qualifications
- Demonstrates exceptional customer service to our walk-in, phone, and will call customers
- Processes orders, quotes prices, enters orders into the system and provides order information to customers
- Pulls orders as required
- Communicates product features, benefits, and warranty policy information to customers
- Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems)
- Upsells by identifying related products, add-on extensions, and informing customers of product promotions
- Performs other duties as assigned
Desired Qualifications
- Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment
- Experience with sales order systems or ERP platforms (Oracle or similar)
- Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities
- Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications
- Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution
- Strong communication skills, with the ability to build relationships and resolve customer concerns effectively
- Team-oriented mindset with a proactive approach to problem-solving
- bilingual (Spanish/English)
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