Counter Sales Associate
On-siteRichland, Mississippi, United States
Job Summary
Demonstrate exceptional customer service to walk-in, phone, and will-call customers by processing orders, quoting prices, and entering data into the system. Pull orders as required while communicating product features, benefits, and warranty policies. Provide technical advice, troubleshoot issues, and resolve customer problems by demonstrating knowledge of construction and industrial products. Identify related products, add-on extensions, and promotions to upsell effectively. This role supports White Cap's mission as a leading North American distributor for professional contractors supplying materials for stadiums, roads, bridges, and residential housing.
Required Qualifications
- Demonstrates exceptional customer service
- Processes orders
- Quotes prices
- Enters orders into the system
- Provides order information to customers
- Pulls orders
- Communicates product features, benefits, and warranty policy information to customers
- Demonstrates knowledge of products and their applications
- Provides technical advice
- Troubleshoots
- Helps resolve customers' problems
- Upsells by identifying related products, add-on extensions, and informing customers of product promotions
Desired Qualifications
- Demonstrated success providing excellent customer service
- Experience with sales order computer software, preferably Oracle
- Knowledge of construction and industrial products
- Spanish language proficiency
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