Counter Sales Associate
$52,000–$62,400 year
On-siteWhite Plains, New York, United States
Job Summary
Greet customers in-store and over the phone, providing HVAC/R product information, technical support, and special ordering while resolving disputes and managing complaints. Assist clients with product selection, troubleshooting, and system diagnostics, then research and source items using POS systems, catalogs, and industry contacts to coordinate out-of-stock deliveries. Process transactions, quotes, warranties, and returns; maintain cash drawers and accurate records. Manage showroom cleanliness, conduct inventory counts, and follow pricing structures to meet sales targets. Communicate sales leads, demand shifts, and inventory updates to management and outside sales staff. Safeguard store assets and perform warehouse duties as assigned.
Required Qualifications
- High School Diploma or G.E.D.
- 1+ years of related experience and/or training in a wholesale/retail environment
- equivalent combination of education and experience
- front line customer service
- General knowledge of HVAC/R products, concepts, and the industry as a whole
- ability to learn on the job
- Demonstrated understanding and application of effective customer service techniques
- ability to run a point-of-sale terminal
- ability to research HVAC/R items
- ability to help prepare required sales and customer reports
- Proficiency with computers to look up and cross-reference parts/equipment
- capacity to learn new software
- Working knowledge of ERP systems
- Working knowledge of Microsoft Office Suite of products
- Skill in operation of power equipment, including forklift
- ability to learn on the job (forklift)
- Ability to work independently and with teams
- Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure
- Displays a sense of urgency when needed
- Proactively seeks opportunities for optimizing processes and provides recommendations
- Problem-solving skills: listening to, interpreting, and meeting needs of others
- diagnosing and rectifying problems
- Strong interpersonal skills
- Ability to meet, service, and build long-term relationships with customers
- Ability to read and demonstrate basic math skills, including ability to add, subtract, multiply, divide
- Polished and professional demeanor in person, online, and via phone
- Excellent organizational skills
- Ability to follow written instructions and documented procedures
- English proficiency (written and spoken)
- Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely
- Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly
- One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team
- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity
- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions
Desired Qualifications
- 1+ years of experience in a wholesale/retail environment in the HVAC/R or related industry
- Forklift experience
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