Counter Sales Associate I
On-siteTallahassee, Florida, United States
Job Summary
Greet customers in-store and over the phone, providing HVAC/R information, technical support, and special ordering while resolving disputes and maintaining a professional demeanor. Assist clients with product selections, troubleshooting, and recommendations, then research and source items using POS systems, catalogs, and industry contacts to coordinate cross-branch deliveries. Process transactions, manage cash drawers, create invoices, and handle returns while following pricing structures to meet sales targets. Maintain showroom cleanliness, conduct inventory counts, and perform warehouse duties including receiving, shipping, and forklift operation. Communicate sales leads, demand shifts, and inventory changes to management, ensuring accurate reporting and adherence to SOPs.
Required Qualifications
- High School Diploma or G.E.D.
- 1+ years of related experience and/or training in a wholesale/retail environment
- equivalent combination of education and experience
- front line customer service experience
- General knowledge of HVAC/R products, concepts, and the industry as a whole
- ability to learn on the job
- Demonstrated understanding and application of effective customer service techniques
- ability to run a point-of-sale terminal
- ability to research HVAC/R items
- ability to help prepare required sales and customer reports
- Proficiency with computers to look up and cross-reference parts/equipment
- capacity to learn new software
- Working knowledge of ERP systems
- Working knowledge of Microsoft Office Suite of products
- Skill in operation of power equipment, including forklift
- ability to learn on the job (forklift)
- Ability to work independently and with teams
- Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure
- Displays a sense of urgency when needed
- Proactively seeks opportunities for optimizing processes and provides recommendations
- Problem-solving skills: listening to, interpreting, and meeting needs of others
- diagnosing and rectifying problems
- Strong interpersonal skills
- Ability to meet, service, and build long-term relationships with customers
- Ability to read and demonstrate basic math skills, including ability to add, subtract, multiply, divide
- Polished and professional demeanor in person, online, and via phone
- Excellent organizational skills
- Ability to follow written instructions and documented procedures
- English proficiency (written and spoken)
- ability to lift and carry and/or move up to 50 pounds
- ability to lift more weight with mechanical assistance or the assistance of team members
Desired Qualifications
- 1+ years of experience in a wholesale/retail environment in the HVAC/R or related industry
- Forklift experience
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