Counter Sales Associate
$47,237–$66,082 year
On-siteLos Angeles, California, United States
Job Summary
Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions. Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions. Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs. Utilize tools and resources to locate parts and provide accurate, timely information. Process transactions efficiently while ensuring accuracy and a positive customer experience. Collaborate with Outside Sales Associates to support account growth and deliver seamless service. Manage special orders, follow up on order status and back-orders, and maintain a professional, organized counter environment. Assist with inventory management, cycle counts, and stock organization. Adhere to all safety regulations, including proper use of PPE. Work Monday through Friday from 8:00am to 5:00pm with overtime as needed and one Saturday per month.
Required Qualifications
- 0–3 years of experience in customer service or sales
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions
- Strong communication skills for consultative selling and customer engagement
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment
- Digital literacy and ability to learn new systems quickly
- Organizational skills and ability to manage multiple priorities
- Passion for delivering exceptional customer experiences
- Ability to lift up to 50 lbs and stand for extended periods
- Monday - Friday 8:00am – 5:00pm plus overtime as needed and 1 Saturday per month
Desired Qualifications
- prior experience in plumbing/HVAC or related industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.