Counter Sales Associate
$37,440–$52,000 year
On-siteWilmington, North Carolina, United States
Job Summary
Represent Baker Distributing Company as a leader in the industry by interacting with internal salespeople, vendors, and contractors while providing top-notch service to customers. Manage showroom merchandising, re-stocking, and product research via computer systems to complete sales orders and up-sell associated items. Resolve customer relations problems with dealers and end users, assist with sourcing, shipping parts, and warranty administration, and apply suggestive selling techniques to current and prospective clients. Maintain a clean, organized workspace, adhere to safety protocols, and utilize personal protective equipment as required.
Required Qualifications
- High School Diploma or GED
- Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures
- Required to move parts and equipment weighing up to 50 pounds
- Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling
- Operates computer and telephone equipment for extended periods of time
- Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery
- Required to operate warehouse equipment such as forklifts and pallet jacks
Desired Qualifications
- Bachelor's degree in business or related field
- Demonstrated experience with HVAC equipment in a wholesale distribution setting
- Background in sales, operations, purchasing, or inventory management
- Demonstrated interest in continuous learning, mentoring, and leadership
- Mechanical or technical experience
- Proficiency in Microsoft Office or similar productivity tools
- Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
- Ability to manage multiple tasks in a dynamic, fast-paced environment
- Excellent customer service mindset with the ability to develop long term relationships
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Proactively seeks continuous process and service improvements
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