Counter Fraud Claims Handler
$32,938–$43,500 year
On-site · Liverpool, England, United Kingdom
Job Summary
Investigate and manage a portfolio of counter-fraud claims for a motor insurer, leading investigations, interpreting intelligence to drive appropriate investigation strategies, and ensuring adherence to claims handling procedures, Treating Customers Fairly, GDPR and FCA compliance. Role includes proactive portfolio management, collaboration with investigative service suppliers, driving process improvements, efficient handling of inquiries, and maintaining high standards of accuracy and service levels while supporting team development.
Required Qualifications
- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
- Excellent organisational skills and the ability to work independently with minimum support
- Strong negotiation skills along with Excellent customer services skills
- An understanding of the intelligence and investigative tools available to validate claims
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims
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