Counter Area Manager, Kyushu

Manage all Central Issuing and Refund Counters (CIRC) in Japan from setup through daily operations, overseeing counter managers and frontline staff including fulltime, parttime, and outsourced personnel. Implement new counter setups for locations, creating scalable operations models and ensuring consistent performance across all counters. Lead the end-to-end issuing and refunding processes, handling cash management, internal staffing, and performance evaluations to achieve KPIs. Liaise with outsource agents, technology teams, and merchants on pricing, operations, and compliance matters while resolving IT issues and managing renovations. Conduct site visits to supervise counter operations and handle complaints professionally. Achieve high customer service standards and report performance to senior management based on monthly, annual, and ad-hoc reviews.