Corporate Travel Consultant
$35,235,200–$57,782,400 year
On-siteLouisville, Kentucky, United States
Job Summary
Quote and book accurate domestic and international air, car, and hotel reservations for top clients using Worldspan and Galileo GDS systems. Serve inbound corporate travel requests in a virtual call center environment by delivering extraordinary customer service, greeting clients with enthusiasm, and providing consultative guidance throughout the booking process. Complete all reservations accurately and timely while securing the lowest available rates through client and Altour negotiated programs and GDS low fare search capabilities. Adhere to Federal and State travel requirements, including the Fly America Act. Work third shift hours (Midnight–8 AM) onsite in Louisville, KY, maintaining productivity and quality goals measured by transactions, call monitoring performance, and minimal service issues.
Required Qualifications
- Must pass GDS assessment
- Typing speed of at least 45 WPM
- 5 years' travel selling experience
- 5+ years' customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Excellent travel industry knowledge
- Mastery in Worldspan and Galileo GDS
- GDS formats, short cuts, enhancements, pricing
- Corporate travel experience required
- Experience in international travel bookings and process
- Experienced handling of multiple accounts
- Exceptional communication skills both written and oral
- Embrace change, adaptable, viewed as a leader
- Has strong understanding of own skill set and development opportunities
- Takes direction, offers suggestions, and asks for appropriate guidance when applicable
- Demonstrates exceptional team work
- Proactively offers support when ability matches need
- Acts as a leader among peers
- Thanks peers for support they have provided
- Consistently demonstrates master of the guiding principles in daily work habits
- Ability to provide constructive feedback to peers and leaders when appropriate
- Ability to handle most difficult situations
- May seek minimal guidance, but generally has solution at hand
- Able to support peers in decision making
- Knows when to escalate to a leader
- Strong understanding of key Altour initiatives and employs strong change management skills consistently
- This role is an onsite position in Louisville, KY, with third shift hours, Midnight- 8 AM
Desired Qualifications
- Experience working with GDS systems Worldspan and Galileo
- Exceptional communication skills both written and oral
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