Corporate Resolutions Specialist (Blue Ash, OH - Call Center)
$37,400–$56,200 year
On-siteBlue Ash, Ohio, United States
Job Summary
Corporate Resolutions Specialist located in Blue Ash, OH (not remote) focused on resolving escalated customer issues with world-class service. Responsibilities include managing inbound/outbound contacts, maintaining service levels, owning customer issues from start to finish, collaborating with internal teams to drive timely resolutions, analyzing systematic issues, capturing accurate customer information in data systems, contributing to and maintaining the knowledgebase, and communicating effectively with customers and management. Requires strong negotiation, problem-solving, and conflict-management skills, plus proficiency with MS Office (Outlook, Word, PowerPoint, Excel) and excellent written and verbal communication. The role operates Monday–Friday, 8:00 am–4:30 pm EST and offers a full-time base salary range of $37,400–$56,200, with no visa sponsorship available.
Required Qualifications
- Minimum 3 years of customer service experience required
- Previous corporate escalations or higher tier experience desired
- Exceptional verbal and written communication skills
- Ability to communicate effectively with all levels of management and company personnel
- Exceptional problem-solving skills
- Highly effective organizational skills
- Demonstrated negotiation and conflict management skills
- Proficiency in MS Outlook, Word, PowerPoint and Excel skills required
- Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment
- Ability to work seated for a prolonged period of time
- Ability to work independently and follow directions related to your job with little follow-up by your manager
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