Corporate IT Manager
$140,000–$140,000 year
HybridReston, Virginia, United States
Job Summary
Ensure the reliability, availability, and performance of corporate systems, devices, and services by proactively monitoring system health and resolving recurring issues before they impact the business. Own the corporate help desk, managing the ticket lifecycle from intake through closure while analyzing trends to automate processes and improve documentation. Manage the full endpoint lifecycle, including procurement, imaging, provisioning, and secure disposal using Microsoft Intune, while administering users, groups, and access across Entra ID, Azure, and Microsoft 365. Administer Microsoft 365, Exchange Online, Teams, SharePoint, and Slack, utilizing Power Platform tools to automate processes and deliver operational reporting. Maintain an audit-ready environment supporting CMMC, ISO 27001, and other compliance requirements by implementing security controls, managing vulnerability remediation, and enforcing IT policies and SOPs. Plan, prioritize, and deliver small to medium-sized IT projects while balancing operational support and coordinating vendors. Partner with Corporate Operations, Finance, and People & Culture to understand operational needs, educate stakeholders, and recommend practical technology solutions. Forecast technology and licensing costs, manage vendor relationships, and identify opportunities to reduce costs without compromising capability.
Required Qualifications
- Must reside in the Washington, DC Metro region
- 7+ years of progressive Corporate IT experience
- hands-on systems administration
- team and/or project leadership
- Strong hands-on administration experience across the Microsoft ecosystem
- Microsoft 365
- Entra ID (Azure AD)
- Azure
- Exchange Online
- SharePoint Online
- Teams
- Intune
- Microsoft Defender
- Power Platform
- Power Automate
- Power BI
- Ability to communicate technical concepts clearly
- educate non-technical stakeholders
- Experience administering and supporting Slack
- workspace administration
- channels
- user provisioning
- integrations
- security
- Demonstrated ability to evaluate business needs
- recommend practical technology improvements
- balance security, usability, cost, and operational efficiency
- Demonstrated experience implementing, managing, or maintaining regulated IT environments
- CMMC
- NIST 800-171
- ISO 27001
- CMMI
- similar compliance frameworks
- Experience managing endpoint and identity lifecycles
- inventory
- provisioning
- deprovisioning
- configuration
- security
- role-based access management
- Experience leading or managing an IT help desk
- ticket management
- service-level accountability
- escalation management
- strong customer-service focus
- Proven ability to develop and maintain technical documentation
- SOPs
- policies
- standards
- knowledge base articles
- Experience managing small to medium IT projects
- coordinating vendors
- implementing enterprise SaaS platforms
- supporting system integrations
- Experience supporting IT budgets
- software licensing
- vendor relationships
- technology lifecycle planning
- Experience supporting organizations within a government contracting environment
- pursuing or maintaining CMMC certification
- Working knowledge of ITIL service management principles
- IT operational best practices
- Experience developing and maintaining Business Continuity and Disaster Recovery (BC/DR) plans
- Proactive, hands-on problem solver
- anticipates issues
- identifies root causes
- implements long-term solutions
- Strong customer-service mindset
- excellent communication
- collaboration
- interpersonal skills
- approachable
- responsive
- committed to providing exceptional support
- Highly adaptable
- organized
- capable of balancing changing priorities
- mature, secure, and well-managed IT environment
- Demonstrated aptitude for automation
- applying AI technologies
- improve operational efficiency
- service delivery
- user experience
- Must be able to work from the office as needed
Desired Qualifications
- Experience supporting CMMC certification efforts
- Experience with Microsoft Power Platform
- Power Automate
- Power BI
- Experience implementing enterprise SaaS platforms
- technology integrations
- Knowledge of ITIL service management principles
- CISSP
- CISM
- Microsoft Administrator certifications
- Security+
- ITIL Foundation certification
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