Corporate Customer Service Representative (Full-Time)
On-siteDayton, Ohio, United States
Job Summary
Assist callers and handle customer admin via calls, service center questions, faxes, and email requests. Promptly reply to group voicemails and provide break, lunch, and vacation support for the Reception position. Trace shipments, schedule pickups, image documents, and address guaranteed service and freight bill inquiries while maintaining professional relationships with customers and employees. Work in a team setting to efficiently answer group calls and emails, offering feedback on process improvements. Support the Customer Service, Quality, and Customer Relations departments as needed. Work 09:30am to 06:00pm Monday through Friday.
Required Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
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