Corporate Concierge
$50,700–$63,400 year
On-siteToronto, Ontario, Canada
Job Summary
Welcome and greet tenants and visitors with a genuine demeanor while engaging with all levels of staff to understand their specific needs. Respond effectively to requests for local entertainment, travel arrangements, and dining recommendations. Assist with the administration of master directories, ensure the lobby remains presentable, and report issues via the Work Order system. Curate the monthly newsletter, maintain client databases through weekly research, and liaise with property management and service providers. Gain and maintain thorough knowledge of building services, amenities, and the surrounding community. Perform all other strategic tasks assigned by management.
Required Qualifications
- High School Diploma
- Minimum of three years' experience and previous success in a concierge or customer service role
- Thorough knowledge of the Financial District and the Toronto area, including the PATH network and associated amenities and services
- Outgoing, friendly and customer-service focused, with exceptional listening and questioning skills
- Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates
- Strong self-confidence, positive outlook, personal responsibility, and reliability
- Highly motivated self-starter, can-do attitude, high sense of urgency and ability to work under pressure
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Be cultured in a variety of disciplines, i.e., arts & entertainment, business, culinary world, sports, etc.
- Professional presentation, well-groomed
- Proficient in all MS Office applications
- Will be required to be on feet for multiple hours throughout shift
Desired Qualifications
- Post-Secondary diploma or degree
- An active member or former member of Les Clefs d'Or
- Previous success in a concierge or customer service role, preferably in the hospitality or commercial property management industry
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