CORP_Generic_US_JPMC
Hybrid · Plano, Texas, United States
Job Summary
Lead a team of Specialists and Analysts to deliver exceptional customer experiences at JPMorgan Chase as Account Manager I. Responsible for engaging customers with appropriate solutions, achieving service metrics and financial/productivity goals, ensuring partner/employee satisfaction, managing risk/compliance, and driving ongoing process improvements. Demonstrates strong leadership to create an engaged, high-performing environment, communicates with executives and peers, and uses independent judgment to enhance departmental performance while adhering to policies and procedures. Role requires coordinating open communications, delivering executive/external reporting, owning end-to-end process improvements, coaching performance, and tracking impact through self-evaluations; work schedule includes a full-time regime with onsite training and potential hybrid/work location variations.
Required Qualifications
- Minimum 3 years of experience in customer service or in the function being managed
- Verbal and written communication skills
- Influencing skills
- Change management skills
- Prioritization skills
- Data analysis skills
- High School diploma/GED required
Desired Qualifications
- Previous financial industry experience
- People management experience
- 2 years of experience in a call center environment
- Strong communication and coaching abilities
- Change management experience
- Data analysis skills
- Ability to lead and motivate a team
- Experience in delivering executive and external reporting
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