Cornerstone Brands Customer Service Specialist
$31,200–$31,200 year
RemoteKentucky, United States
Job Summary
Remote Customer Service Specialist for Cornerstone brands (Ballard Designs, Frontgate, Grandin Road, Garnet Hill) at QVC Group. Supports inbound customer calls, problem-solves, de-escalates unique situations, promotes products, and helps drive sales while handling a high-volume contact center workload. Role is remote with Kentucky residents eligible to be considered; full-time 40-hour schedule including weekend shifts. Requires 12+ months of service experience and ability to maintain a distraction-free home environment. Must navigate multiple systems, assist customers with refunds, payments, orders, and account data, and report to a Customer Service Supervisor. Total Rewards include benefits such as PTO, EAP, parental leave, discounts, healthcare in US, 401(k), and tuition reimbursement. QVC Group emphasizes inclusion and equal employment opportunity and provides accommodations as needed.
Required Qualifications
- 12+ months of service experience
- ability to operate in a distraction-free work-from-home environment
- experience handling inbound customer inquiries and de-escalation
- ability to navigate multiple systems and screens
- capacity to work a full-time schedule including weekend shifts
- experience promoting products and contributing to sales during customer interactions
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