Core Client Advocate, Southeast
$110,000–$130,000 year
HybridNashville, Tennessee, United States
Job Summary
Own all customer relationships throughout the contract as the primary interface between clients and the engineering team. Represent the customer's voice to internal teams while supporting users with new updates, workflows, and features. Interpret complex data sources to ensure agency stakeholders utilize dashboards, metrics, and the platform effectively, including onsite visits to build deep relationships. Partner with other teams to develop case studies and success stories that demonstrate outsized value. Prioritize full user adoption and long-term retention by creatively solving internal roadblocks and addressing challenging problems with an empathetic approach. Manage multiple projects with high attention to detail while communicating technical concepts to diverse audiences.
Required Qualifications
- 3-7+ years of direct experience supporting customers to adopt technical software solutions
- Ability to listen to synthesize user feedback and be the first line of support throughout the contract
- Successful track record of zero churn and positive net revenue retention
- Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
- Ability to travel ~60% of the time
- Location is subject to change to align with business need
Desired Qualifications
- Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
- Significant experience in the enterprise software space, startup experience also a plus
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