Core Banking Support Clerk-IT Department

Provide first-line and second-line support for banking and business applications, ensuring timely resolution of incidents and service requests. Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary. Troubleshoot application, integration, and data-related issues while supporting daily operational activities like batch processing and end-of-day banking. Perform application deployment and configuration across development, testing, and production environments, and coordinate with development, infrastructure, and vendor teams to investigate problems. Maintain accurate incident records, root cause analysis, and knowledge base articles while participating in ITIL incident, problem, and change management processes. Assist in user acceptance testing, system upgrades, and patch deployments, ensuring compliance with internal policies, security standards, and audit requirements.