Core Banking Ops Mngr, Crd & Commercial Srvs
On-siteSan Antonio, Texas, United States
Job Summary
Manage daily card and commercial services operations, overseeing debit, credit, and gift card programs alongside digital wallets, instant issuance, and online banking card management. Direct back-office functions including positive pay, remote deposit capture, lockbox, wire and ACH origination, merchant services, and bill payment while maintaining production stability and service levels. Provide people leadership through coaching, hiring, performance management, and team communications to drive operational effectiveness and resolve employee roadblocks. Lead process development, workflow updates, and change management initiatives by aligning stakeholders, coordinating training, and sustaining adoption. Prepare performance reports, manage audits and regulatory exams, and serve as a subject matter expert for cross-functional projects. Stay current on regulations, fraud trends, and emerging technologies to support informed decision-making and operational readiness.
Required Qualifications
- Minimum of 6 years of relevant experience with a related degree, or 7 years of experience in banking operations or a closely related field
- Experience with commercial service operations
- Experience with card payment operations
- Minimum of 6 years of leadership and people management experience
- Must have a valid driver's license to operate a motor vehicle and have reliable transportation
- Must be able to effectively communicate through speaking, hearing, reading, and writing
- Must be able to remain in a stationary position for extended periods while performing computer-based work
- Must be able to use a computer, keyboard, telephone, and other standard office equipment
- Must be able to view and interpret information displayed on computer screens and printed documents
- Must be able to move throughout the office to attend meetings and perform job-related duties
- Must be able to occasionally lift and carry office materials weighing up to 15 pounds
- Proficiency with payment processing software and Microsoft Office Suite programs (Outlook, Word, Excel, PowerPoint)
- Proficiency in Adobe, Acrobat, internet, search engines, browsers, and general PC connectivity
- Ability to work with office equipment such as dual monitors, copiers, printers, scanners, phone systems, fax, cell phones, smart devices, and other digital/electronic devices
- Use of remote deposit scanners, installation, and trouble shooting
- Use of credit card terminals, installation, and trouble shooting
- Use of debit card instant issue printers, installation, maintenance, and trouble shooting
Desired Qualifications
- Preferred College Degree
- AAP, CCPP, or ACH and card certifications
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