Core Application Specialist
On-siteShelton, Connecticut, United States
Job Summary
Support digital banking, lending, and CRM applications as a primary administrator and subject matter expert. Coordinate system configurations, workflow enhancements, and integrations while monitoring performance to resolve complex issues. Gather business requirements, analyze operational workflows, and recommend solutions that improve efficiency and member service. Coordinate user acceptance testing, release validation, and deployment activities to ensure system changes are properly tested and approved. Act as the primary contact for application vendors, managing support requests, escalations, and release activities. Collaborate with stakeholders to align technology solutions with organizational objectives and maintain comprehensive change management documentation.
Required Qualifications
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field, or equivalent professional experience
- 3-5 years of experience supporting Jack Henry Symitar and MeridianLink business applications, technology platforms, and financial services systems
- Experience supporting SaaS applications, system integrations, and third-party vendor solutions
- Strong analytical and problem-solving skills
- Knowledge of change management, user acceptance testing, and release management processes
- Excellent communication skills with the ability to work effectively with both technical and non-technical audiences
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- The ability to occasionally lift, push, pull or carry up to 10 pounds
- Occasional travel for training, vendor meetings, or conferences may be required
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