Core Agent

Manage all communication channels, including phone and operating systems, to ensure flawless operations for the hotel. Provide general information to callers, respond to emergencies by connecting guests to appropriate departments, and act as the voice of various hotel services. Handle reservation calls, confirmations, cancellations, and system inputs while coordinating with stakeholders for smooth bookings. Follow up on guest requests, including wake-up calls and messages, and pass housekeeping service requests to coordinators. Maintain daily guest relations handling, reviews, and follow-ups to create personalized experiences. Requires Macau ID for work permit; applicants must hold a high school diploma and fluency in English and Cantonese/Mandarin.