Copy of Quality Improvement Specialist

Job Summary

Required Qualifications

• •High school diploma or GED
• •Minimum three (3) years of experience in a healthcare setting (FQHC, primary care, integrated care, behavioral health, or opioid treatment program preferred)
• •Experience supporting clinical documentation, audits, compliance monitoring, quality improvement activities, regulatory readiness, or staff training
• •Experience using an electronic health record (EHR) (i.e., NextGen) and maintaining accurate documentation
• •Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams
• •Basic Life Support (BLS) certification, or ability to obtain within five (5) business days of hire
• •Arizona Level I Fingerprint Clearance Card, or ability to obtain within five (5) business days of hire
• •Must meet any additional licensure, certification, credentialing, or regulatory requirements applicable to the position
• •Must be at least 18 years of age
• •Must be authorized to work in the United States
• •Must be able to pass pre- and continued employment screenings successfully
• •Strong attention to detail and ability to follow standardized procedures, audit tools, and checklists
• •Ability to collect, validate, and summarize data accurately
• •Ability to prepare clear documentation (audit findings, trackers, training records, meeting notes) with consistent follow-through
• •Effective communication skills; able to provide staff support and training
• •Ability to organize work, manage multiple tasks, and meet deadlines in a fast-paced clinic environment
• •Strong customer service mindset and ability to work collaboratively with clinical and administrative teams
• •Demonstrated professionalism, confidentiality, and sound judgment when handling sensitive information
• •Reliable attendance and flexibility to support clinic operations and compliance timelines
• •Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and EHR reporting tools
• •Work at a Valle del Sol office, clinic, or other location as directed
• •Must be able to attend meetings at the various Valle del Sol locations or other designated locations as needed
• •Must be able to operate computer equipment, common software packages, and other office machinery
• •Travel to various Valle del Sol locations or community sites when required
• •Lifting or moving materials or equipment up to 25 pounds
• •Work schedules may vary based on program needs and may include evening or weekend hours
• •Some positions may require local travel between Valle del Sol sites or community locations

Desired Qualifications

• •Completion of a Medical Assistant training program and/or Medical Assistant certification (CMA, RMA, NCMA, CCMA, or equivalent)
• •Associate's degree (or higher) in Healthcare Administration, Nursing, Public Health, Quality Management, Health Information Management, or a related healthcare field
• •Experience supporting Joint Commission, HRSA, OSHA, ADHS, SAMHSA, or other healthcare accreditation or regulatory surveys
• •Experience developing or delivering staff training, onboarding, or competency assessments
• •Experience with healthcare data analysis, quality metrics, dashboards, or performance improvement initiatives
• •Medical Assistant Certification (CMA, RMA, NCMA, CCMA, or equivalent), if not already listed under Experience
• •Certified Professional in Healthcare Quality (CPHQ)
• •Lean Six Sigma Yellow Belt or higher
• •Certified Professional in Patient Safety (CPPS)
• •Additional certifications related to healthcare quality, regulatory compliance, performance improvement, or healthcare education