Copy of Payment Solutions Coodinator
On-siteMonticello, Mississippi, United States
Job Summary
Conduct collections and legal account recovery for delinquent loan and share accounts, including skip tracing, repossessions, garnishments, and foreclosures. Communicate with members via phone, email, and written notices to determine causes of delinquency and encourage repayment while preparing and sending delinquency letters. Coordinate vehicle repossessions, prepare repo sale documents, and file legal claims or forward accounts to attorneys. Manage foreclosure processes, process bankruptcy files from filing through discharge, and handle debt protection and GAP/Extended Warranty claims. Compile departmental reports on delinquency, charge-offs, and foreclosures, balance collection GLs, and perform daily filing and scanning tasks. Assist members with requests and complaints, gather documentation for hardship requests, and adhere to BSA/AML regulations and Ferguson FCU policies.
Required Qualifications
- High school diploma or equivalent
- 1 to 3 years of related experience and/or training
- Equivalent combination of education and experience
- Strong understanding of financial institution products, services, and operations
- Excellent communication skills
- Customer service skills
- Interpersonal skills
- Technical skills
- Ability to lift up to 50 pounds
- Ability to sit or stand for extended periods
- Ability to operate standard office equipment, including telephone, computer, fax, and printer
Desired Qualifications
- Additional specialized training equivalent to two years of college
- Relevant work experience in lieu of formal education
- Continuing education
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