Copy of Manager, Client Services
Remote · Texas, United States or Tennessee, United States
Job Summary
Manager of Client Services at LogixHealth leads client satisfaction for healthcare revenue cycle management implementations post-go-live, acting as the client advocate and driving issue resolution and effective communication. The role manages a book of hospital and physician clients across varying service lines, runs regular and ad hoc client meetings, creates ad hoc reports and deliverables, learns client preferences to anticipate future needs, monitors performance and financials, troubleshoots issues using root cause analyses, analyzes data reports and dashboards, and collaborates with internal departments to ensure open communication and service delivery. The position requires capability to QA client deliverables, maintain regulatory compliance, and convey complex healthcare topics to clients, with strong data analysis and organizational skills; preferred knowledge includes CMS and healthcare insurance. Benefits include health, dental, vision, 401(k), PTO, holidays, life and disability insurance, on-site fitness, and company events. Remote work within multiple US states is supported.
Required Qualifications
- Two years related experience in the healthcare industry in a client facing role
- Revenue Cycle Management (RCM) experience
- Must possess management-level skills related to problem solving, prioritization, and organization
- Must possess data analysis skills, including financial trending, especially aggregate data interpretation
- Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives
- Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes
- Ability to learn and communicate complex healthcare industry related topics for clients
- Must possess high attention to detail to QA client deliverables, data, and communications
- Preferred: Hospital, CMS, and/or healthcare insurance knowledge
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