Copy of Global Operations Specialist II
RemoteAlpharetta, Georgia, United States
Job Summary
Manage escalated orders, high-risk verifications, and complex exception cases while serving as a point of contact for sensitive client and internal communications. Balance SLA performance expectations with heightened focus on quality and compliance standards by applying advanced knowledge of verification processes, FCRA requirements, and quality controls. Conduct targeted quality reviews, support remediation planning, and perform root cause analysis to identify recurring issues, escalating findings to Compliance and Operations leadership. Reinforce accountability across distributed teams through guidance and informal coaching, while collaborating with Compliance, Product, Implementations, and Customer Support to resolve operational gaps. Maintain and enhance standard operating procedures to improve clarity and analyze operational data to recommend workflow enhancements.
Required Qualifications
- 2–4+ years of experience in background screening or compliance-driven operations
- Bachelor's degree preferred or equivalent combination of education and experience
- Strong analytical skills and sound professional judgment in complex or escalated cases
- Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
- Experience handling escalations and sensitive client communications
- Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
- Cable or fiber internet connections (at least 75mbps download/10mbps upload)
Desired Qualifications
- PBSA Certification
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