Copy of Customer Support Golf Representative
$31,533–$31,533 year
On-site · Pueblo, Colorado, United States or La Junta, Colorado, United States
Job Summary
Consumer Support Representative for golf accounts handles high-volume calls, responds to product-related questions, sets up return authorizations for warranty and non-warranty issues, and builds relationships with accounts and consumers by delivering exceptional service. Responsibilities include handling an average of 100 incoming calls per day, explaining features/benefits of product lines, troubleshooting product installation and application assistance over phone or email, staying current on industry trends, and using Zendesk, Salesforce, Outlook, and intranet tools. Requires managing multiple tasks, participating in special projects, and contributing to a high-quality customer experience.
Required Qualifications
- A minimum of two years of golf experience is required.
- Customer service & knowledge of golf industry or game preferred.
- Knowledge of technical support, application support, or gaming.
- Technical proficiency with computers/mobile devices, software & iOS.
- Excellent critical thinking skills, problem-solving, and strategic thinking abilities.
- Working knowledge of mobile applications and/or gaming and support devices.
- Maintain a high degree of accuracy and great attention to detail.
- Communicate effectively, professionally, clearly, and courteously with customers.
- General knowledge of golf terminology and/or familiarity with the sport.
- Ability to work in a fluid and ever-changing situations.
- Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.