Coordonnateur / Coordonnatrice du service à la clientèle / Customer Service Coordinator
$31,200,000–$41,600,000 year
On-siteDorval, Quebec, Canada
Job Summary
Prepare and process sales orders, invoices, and purchase orders while developing Excel trackers and updating inventory. Respond promptly to customer inquiries via email and phone, manage weekly vendor and customer follow-ups, and support quality and warranty tasks such as RMAs. Liaise with customers across the North American market and perform other related tasks as assigned by your supervisor. This role requires bilingualism in English and French or Spanish, strong organizational skills, and proficiency with Microsoft Office and ERP systems. Located in Dorval, this 100% in-person position offers competitive compensation and comprehensive benefits including 100% employer-paid medical and dental coverage.
Required Qualifications
- Bilingualism – English and French or Spanish (reading & writing)
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook; 365 is an asset)
- Strong organizational skills and ability to manage multiple priorities
- Customer-focused with excellent communication skills
Desired Qualifications
- Experience with ERP systems (Microsoft Navision an asset)
- Experience with project management tools (e.g., Monday.com, Jira, or similar)
- Experience with help desk systems (Freshdesk or similar)
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