Coordinator - Voyage Services
HybridPlantation Broward County, Florida, United States
Job Summary
Relay, receive, and verify information to and from ships, reporting passenger numbers, requests, and questions while contacting hotel, transfer, and port agent partners to confirm reservations and invoices. Liaise between Cruise Reservations/Sales departments and ship staff to ensure business is accurately booked, communicated, and executed in accordance with Virgin Voyages standards. Handle overflow passenger and travel agency calls from U.S. reservations and group departments, prioritizing tasks to keep operations running smoothly. This hybrid role at VVHQ in Plantation, FL requires in-person presence on Tuesdays, Wednesdays, and Thursdays, with remote days on Mondays and Fridays.
Required Qualifications
- 2 + years of prior dispatch functions/experience within the cruise industry or alike industries
- Strong verbal and written communication skills
- Must have a professional attitude, presentation and attire
- Proficient in the use of Microsoft Outlook, Word and Excel and computer use
- Ability to focus on the company's needs and achieve them
- Speaks clearly and persuasively in positive or negative situations
- listens and gets clarification
- responds well to questions
- Treats people with respect
- Keeps commitments
- inspires the trust of others
- Works with integrity and ethically
- Completes administrative tasks correctly and on time
- Possesses confident telephone skills and etiquette
- Ability to use and/or learn standard software applications and in-house reservation systems
- Must be able to juggle, prioritize, organize and follow-up in a timely manner
- Must be able to juggle multiple things at once
- Must be available for Collaboration Days, Tuesdays, Wednesdays, and Thursdays
- Must be available for remote days on Mondays and Fridays
- Must be based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL
Desired Qualifications
- passion for delivering a best-in-class client experience
- epic customer service skills
- patience
- thrive on working with all types of peeps
- passionate about getting things done the right way
- clever
- able to think ahead
- intuitive
- passionate
- someone people respect and enjoy working with
- make things happen
- curious
- collaborative
- ready to make an impact
- care deeply about what they do
- bring their own perspective
- not afraid to question the expected
- shake things up when there is a better way
- want to show up every day
- be the reason someone smiles
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