Coordinator, Ticket Operations
On-siteKansas City, Kansas, United States
Job Summary
Support Ticket Operations leadership with daily functions, fulfillment needs, and special projects including venue reseating initiatives and declined payment plans. Audit event builds, ticket system updates, pricing changes, and financial controls daily while maintaining price code management and overseeing inventory allocation. Process Corporate and Complimentary ticket accounts, manage Ticketmaster Account Manager processes, and respond to inquiries in the designated inbox. Ensure quality control of the online ticket-buying experience by identifying broken links, reviewing purchase flows, and partnering with Marketing on offers. Support event weekend operations through staffing coordination, ticket issue resolution, daily sales reconciliation, and final reporting. Assist with hiring, scheduling, and supervision of temporary event staff as needed.
Required Qualifications
- High school diploma or GED
- Strong project management skills
- Proficiency in Microsoft Office, particularly Microsoft Excel
- Excellent written and verbal communication skills
- Strong organizational skills
- Self-motivated with the ability to work independently and with minimal supervision
Desired Qualifications
- Experience with ticketing software such as Ticketmaster
- Previous box office, ticketing, or live event operations experience
- Familiarity with the sport of NASCAR
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