Coordinator, Tenant Support
$77,548–$96,935 year
HybridGuelph, Ontario, Canada
Job Summary
Provide one-on-one support to tenants regarding the Residential Tenancies Act, Landlord and Tenant Board processes, and municipal rental housing by-laws. Connect tenants experiencing property standards or safety concerns with Municipal Enforcement Officers and identify those at risk of eviction for early intervention. Develop plain-language education materials for landlords and tenants, maintain accurate case notes, and track trends to inform program development. Review planning applications for demolition and conversion to determine applicable by-laws and prepare reports on tenant issues for senior leadership. Collaborate with internal divisions, legal clinics, and community partners to ensure a coordinated approach to housing stability.
Required Qualifications
- Experience related to the duties listed above, normally acquired through post-secondary education in Planning, Health or Human Services or closely related discipline
- Experience in housing affordability and stability issues and best practices
- Candidates with an equivalent combination of education and experience may be considered
- Understanding of the role of Consolidated Municipal Service Managers in relation to housing and housing stability in Ontario
- Understanding of a human rights based-approach to housing
- Experience working with diverse populations, including individuals and families living in affordable or subsidized housing environments, with the ability to interact respectfully, professionally, and empathetically while supporting a broad range of social, economic, and housing-related needs
- Understanding of the Provincial legislation related to housing such as the Municipal Act, Planning Act and the Residential Tenancies Act, as well as the roles and responsibilities of Provincial tribunals, the Landlord and Tenant Board (LTB) and their processes, eviction prevention, and tenant rights
- Knowledge of municipal Rental Renovation Licensing, Rental Replacement permitting, Lodging House, Property Standards, Lot Maintenance, and related by-laws
- Ability to explain complex legislation in plain language
- Excellent interpersonal skills with the ability to build trust and work with diverse communities
- Excellent communication skills, including report writing and documentation
- Ability to maintain confidentiality and handle sensitive information
- Intermediate computer skills in data entry, word processing and other pertinent software, i.e. MS Office (Outlook, Word, Excel, PowerPoint), AMANDA
- Understanding of social determinants of health and systemic barriers affecting tenants
- Knowledge of community agencies, supports, and legal resources in the City of Guelph
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to build and maintain strong, collaborative relationships with internal divisions, other levels of government and community stakeholders
- Excellent interpersonal skills including the ability to effectively communicate with elected officials, government departments, all levels of management, staff and the general public
- Ability to work collaboratively as part of a larger multi-disciplinary, inter-departmental team
- Extensive computer experience in a Windows environment utilizing MS Office software
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