Coordinator - Technical Operations - IT - Fisherman Island - Oceania - APAC
On-siteBrisbane, Queensland, Australia
Job Summary
Manage end-user technology by troubleshooting, configuring devices, and ensuring software compatibility while adhering to ITSM processes and SLAs. Provide high-priority incident management and after-hours 24x7 response for escalated critical Terminal incidents on a rotational rostered basis. Investigate reported issues and deliver resolutions aligned with agreed service levels, utilizing ServiceNow and PowerShell automation where applicable. This 6-month fixed-term contract requires onsite presence at Fisherman Islands Terminal, with occasional work at heights for Mobile Computer Terminal support. You will collaborate with the regional IT team to implement end-user systems within a Logistics environment, maintaining strict compliance with global standards and policies.
Required Qualifications
- Minimum 1year in an EUC support role
- Desktop and Infrastructure support experience
- Active knowledge of relevant troubleshooting skills and tools
- Proactive automation of system administration tasks
- Experience in Operations teams that are required to provide 24x7 support to their Business
- Experience in Business-related IT systems from an Engineering perspective
- Worked in an Information Technology Information Library (ITIL) aligned environment
- Familiar with Incident, Change, Problem and continuous improvement
- Able to occasionally work at heights to provide support on Mobile Computer Terminals (vehicle-mount and handheld)
- Good interpersonal skills – ability to build relationships across all levels of the business
- End user computing and administration including Microsoft Windows
- End user computing and administration including Active Directory (user and security permissions, group policy)
- End user computing and administration including Office 365
- End user computing and administration including Standard Operating Environment (SOE) / Managed Operating Environment (MOE) and Application deployment
- End user computing and administration including Desktop applications, Smartphones and iPads
- End user computing and administration including Remote access (Manage Engine)
- Confident with the use of ITSM Toolsets (ServiceNow)
- Understanding of orchestration and automation tasks within an IT environment
Desired Qualifications
- Exposure to Logistics / Supply Chain environments
- Exposure to PowerShell and scripting
- Building of knowledge and creating a 'Shift Left' mindset with Business As Usual (BAU) support
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